LumaDove FAQ
Simple answers for shopping, shipping, and product routines.
Quick help for the Teeth Whitening Strips and Tox Skin Balm launch, plus the support pages customers use most often.
Shopping
What products are featured right now?
LumaDove currently features two homepage products: Teeth Whitening Strips and Tox Skin Balm.
Where do orders check out?
Orders use Shopify checkout for a familiar purchase path. Product buttons on the homepage link to the LumaDove product pages.
Can I view everything in one place?
Yes. Use Shop All to jump back to the homepage collection area.
Orders and tracking
How do I track my order?
Use the tracking link in your shipping confirmation email, or visit Track My Order for the order-tracking guide.
What should I include when contacting support?
Include your order number, checkout email, shipping name, and tracking number if available. Do not send full card numbers or private payment details.
Where can I read the refund policy?
The current policy page is available here: Refund Policy.
Products
Where do Teeth Whitening Strips fit in a routine?
They are positioned as a focused oral-care step for a brighter-looking smile routine. Follow the product page instructions and do not exceed the recommended use.
Where does Tox Skin Balm fit in a routine?
Tox Skin Balm is positioned as a targeted beauty step for areas where you want a polished, cared-for look.
Support
How do I reach LumaDove?
Email info@lumadove.com or use the Contact page.
Where can I find product updates?
Product education and updates live in the LumaDove Journal.
Still need help?
Send LumaDove support a note and include your order details so the team can answer quickly.
Contact Support